Pin it what do you need it digital marketing what do you need it create a brand identity logo not cut create a brand identity logo not cut online shopping online store promotions in the age of inflation black friday ideas online shopping in the age of inflation Black Friday ideas for the year of online store promotions How to check out the influencers on who choose to work with How to check out who the influencers choose to work with on Tag Ads What are Hashtags Tag Ads What are Hashtags Customer feedback on social media. AM Minute Update ::: PM Social Media Customer Feedback on Social Media We all know brands are built by their customers. The anonymity users feel online and the ease of accessing multiple platforms can often be the driving force behind voicing their own concerns and admiring the companies they interact with. Access to the Internet has become much easier with a significant increase in the number of opinions from customers each year on the Internet. The report shows that the number of people using the Internet has grown from million to million over the past year.
By the end of the year the access rate among the worlds million people will be as high as possible. In comparison this figure accounted for the total population in. Opinion graph in social media chart Number of social media posts about a brands customer experience report The evolution of mobile technology and views in social media have grown to Netherlands WhatsApp Number List owners since the first smartphone was introduced in. It is estimated that this number will increase by about million by. The number of social media platforms is also growing astronomically. Furthermore the possibility to express ones dissatisfaction with the service or conversely to express ones opinion immediately after the services implementation had a significant impact on the significant increase in mentions of the company in social media. Customers are increasingly recommending or warning brands. Since mobile devices contain information about geographic coordinates and series data about time zone language and user profile it is possible to investigate with some degree of accuracy the sources of customer reviews in social media. From the data in the above report it appears that American consumers most often express themselves. Views. Who most often voices opinions on social media User breakdown by gender.
Its very interesting according to the fact that in men are more likely to voice their complaints about the company brand or industry they deal with. Over the past six years there has been a shift in the proportion of women and men posting their negative comments on social media. On the other hand positive views on social media are frequently shared by both men and women recently. Only in this breakdown shows that only positive reviews came from women. Opinions on Social Media Who Expressed Them Figure Number of Opinions by Gender Another aspect to consider when analyzing a customers propensity to comment on a company on social media is their interests. Researching this area can prove to be a very valuable source of information for marketers. Doing a thorough analysis of customer interests when selecting a target group can be very useful to divide the positive and negative opinions they express on social media. By analyzing the opinions of the various groups conclusions can also be drawn about what to expect during the service. Expressing complaints on social media is more common among people interested in topics such as Bollywood cricket or football.